Refund Policy

1.1 Default Policy: All payments for VoltStudios services are generally final and non-refundable. However, we understand that exceptional circumstances may arise, and we are committed to fair resolution of legitimate concerns.

1.2 Refund Consideration: Refunds may be considered on a case-by-case basis in specific circumstances outlined in this policy. Each request is evaluated individually based on the nature of the service, project completion status, and client circumstances.

1.3 Discretionary Authority: VoltStudios retains full discretionary authority to approve or deny refund requests based on the merits of each individual case.

2.1 No Work Delivered: Full refunds may be considered if:

• No work has been started on the project within 48 hours of payment confirmation
• Project has not been delivered within the agreed timeframe without valid justification
• Freelancer is unable to complete the project due to technical limitations

2.2 Quality Issues: Refunds may be considered if:

• Delivered work does not meet the agreed specifications
• Work contains critical bugs or errors that cannot be resolved
• Final deliverable is significantly different from what was agreed upon

2.3 Service Provider Issues: Refunds may be considered if:

• Freelancer becomes unresponsive for more than 72 hours without notice
• Freelancer is unable to fulfill their contractual obligations
• VoltStudios determines the service quality is unacceptable

3.1 Completed Work: Refunds will not be provided for:

• Projects that have been completed according to specifications
• Work that has been delivered and accepted by the client
• Projects where the client has used or implemented the delivered work

3.2 Client-Initiated Cancellations: No refunds for:

• Cancellations made after work has begun unless due to service provider issues
• Changes in client requirements that result in project cancellation
• Client dissatisfaction with design choices made during development

3.3 Time-Based Limitations: Refunds are not available for:

• Requests made more than 30 days after project completion
• Issues reported after the client has used the service in production
• Third-party integration issues beyond our control

4.1 Review Period: Refund requests are typically reviewed within 3-5 business days of submission.

4.2 Approval Process: Once approved, refunds are processed as follows:

• Stripe Payments: 5-10 business days for processing and bank transfer
• PayPal Payments: 3-5 business days for processing
• Bank Transfers: 7-14 business days depending on the bank

4.3 Processing Method: Refunds are processed using the same payment method used for the original transaction.

5.1 Pre-Work Cancellation: Projects may be cancelled before work begins with full refund, minus any administrative fees.

5.2 Mid-Project Cancellation: Cancellations after work has begun are handled as follows:

• Client-initiated: Partial refund based on work completed
• Provider-initiated: Full refund if due to provider inability to continue
• Mutual agreement: Refund terms negotiated based on project status

5.3 Cancellation Notice: Cancellation requests should be submitted in writing to contact@voltstudios.net.

6.1 Partial Completion: Partial refunds may be issued when:

• Project is partially completed but cannot be finished
• Client cancels mid-project for valid reasons
• Quality issues affect only a portion of the delivered work

6.2 Calculation Method: Partial refund amounts are calculated based on:

• Percentage of work completed versus total project scope
• Value of delivered components versus total project value
• Time invested versus estimated total project time

6.3 Minimum Refund: Partial refunds are subject to a minimum threshold of 25% of the original payment.

7.1 Chargeback Response: In the event of a chargeback, VoltStudios will:

• Provide detailed documentation of services rendered
• Submit evidence of client communication and project deliverables
• Cooperate with payment processor investigations

7.2 Fraudulent Chargebacks: Fraudulent chargebacks may result in:

• Immediate termination of services
• Blacklisting from future VoltStudios services
• Legal action to recover costs and damages

7.3 Alternative Resolution: We encourage clients to contact us directly before initiating chargebacks to resolve disputes amicably.

8.1 Quality Standards: VoltStudios maintains high quality standards through:

• Thorough testing of all deliverables before handover
• Code review and quality assurance processes
• Client feedback incorporation during development

8.2 Revision Policy: Clients are entitled to reasonable revisions to ensure satisfaction before final delivery.

8.3 Quality Guarantee: We guarantee that all work will meet the agreed specifications and function as intended.

9.1 Internal Resolution: We encourage clients to first attempt to resolve issues through direct communication with our team.

9.2 Escalation Process: If direct resolution fails:

• Issue is escalated to senior management
• Formal investigation process is initiated
• Written resolution proposal is provided within 5 business days

9.3 Mediation: For complex disputes, we may suggest third-party mediation to reach a fair resolution.

10.1 Refund Requests: To request a refund, please contact us:

• Email: contact@voltstudios.net
• Discord: discord.gg/voltstudios

10.2 Required Information: Please include in your refund request:

• Email Subject: Must start with [REFUND] followed by your inquiry details
• Order/project reference number
• Detailed reason for refund request
• Supporting documentation or evidence
• Preferred resolution outcome

10.3 Response Time: We aim to respond to all refund requests within 24-48 hours during business days.